Returns & Exchanges
The majority of our products can be returned or exchanged within 45 days of the purchase date. Items eligible for return or exchange must be brand new, in unused condition, undamaged, with all original tags attached, packaging intact and purchased directly from our Fgstt website. If the item does not meet these criteria, it does not qualify for a return or exchange.
We offer free exchange requests, free returns for store credit, and easy returns so that you can shop with confidence. Returns or exchanges that include a refund will be refunded to the original payment method minus a $10 handling fee. If the card or payment method used at checkout is no longer active, your refund will be provided as store credit. Once your return has been shipped back to us, we are not able to modify or cancel your return or exchange request.
Please note that refunds are issued only after the returned item has been received and verified at our warehouse. Once your return is delivered, please allow 2–3 business days for our team to complete the verification process. After we confirm receipt and inspect the item to ensure it meets our return requirements, your refund will be processed.
When returning multiple items from different orders, please make sure you use the return label associated with each individual order. Items from different orders should not be combined under a single return label.
Using the correct return label for each order ensures your return is routed and processed correctly. Using the wrong label or combining items from different orders in one return package may result in processing delays and could delay your refund.
To ensure a smooth and safe return, please package your item(s) carefully and thoughtfully to avoid being damaged on their journey back to us. Fgstt is not responsible for any damage or loss during the transit back to us.
If you accidentally sent the wrong item to Fgstt, you should contact our Customer Care Team as quickly as possible. Fgstt does not store items mistakenly sent and cannot guarantee that the item will be found. Fgstt does not provide compensation for incorrect items sent to us.
Please note that the shipping fees for all orders, as well as duties and taxes for international orders are non-refundable. All items must be unused and with original tags attached.
If your item arrives broken or defective and you would like a refund or a replacement, please visit our Returns and Exchanges Page and select the “Quality Guarantee” option within 45 days of the purchase date. Please follow the prompts and provide the requested information and we’ll take care of the rest.
Abuse of Return and Exchange Policy
We've created this Return and Exchange Policy to make sure our customers receive the product of their choice. We may, in our sole discretion, limit or suspend return privileges for customers who make fraudulent returns, violate and/or abuse the terms of this Return and Exchange Policy, including, but not limited to, making excessive returns, returning products that are no longer in original and brand-new condition, returning non-Fgstt items and/or routing a return to a non-designated Fgstt return warehouse site. We reserve the right to amend this policy at any time at our discretion.
All sales of personalized items are final sale and not eligible for return or exchange.
Return Policy & FAQ
What is your return policy?
The majority of our products can be returned or exchanged within 45 days of the purchase date. Items eligible for return or exchange must be brand new, in unused condition, undamaged, with all original tags attached, packaging intact and purchased directly from our Fgstt website. If the item does not meet these criteria, it does not qualify for a return or exchange.
We offer free exchange requests, free returns for store credit, and easy returns so that you can shop with confidence. Returns or exchanges that include a refund will be refunded to the original payment method minus a $10 handling fee. If the card or payment method used at checkout is no longer active, your refund will be provided as store credit. Once your return has been shipped back to us, we are not able to modify or cancel your return or exchange request.
Please note that refunds are issued only after the returned item has been received and verified at our warehouse. Once your return is delivered, please allow 2–3 business days for our team to complete the verification process. After we confirm receipt and inspect the item to ensure it meets our return requirements, your refund will be processed.
When returning multiple items from different orders, please make sure you use the return label associated with each individual order. Items from different orders should not be combined under a single return label.
Using the correct return label for each order ensures your return is routed and processed correctly. Using the wrong label or combining items from different orders in one return package may result in processing delays and could delay your refund.
To ensure a smooth and safe return, please package your item(s) carefully and thoughtfully to avoid being damaged on their journey back to us. Fgstt is not responsible for any damage or loss during the transit back to us.
If you accidentally sent the wrong item to Fgstt, you should contact our Customer Care Team as quickly as possible. Fgstt does not store items mistakenly sent and cannot guarantee that the item will be found. Fgstt does not provide compensation for incorrect items sent to us.
Please note that the shipping fees for all orders, as well as duties and taxes for international orders are non-refundable. All items must be unused and with original tags attached.
If your item arrives broken or defective and you would like a refund or a replacement, please visit our Returns and Exchanges Page and select the “Quality Guarantee” option within 45 days of the purchase date. Please follow the prompts and provide the requested information and we’ll take care of the rest.
Abuse of Return and Exchange Policy
We've created this Return and Exchange Policy to make sure our customers receive the product of their choice. We may, in our sole discretion, limit or suspend return privileges for customers who make fraudulent returns, violate and/or abuse the terms of this Return and Exchange Policy, including, but not limited to, making excessive returns, returning products that are no longer in original and brand-new condition, returning non-Fgstt items and/or routing a return to a non-designated Fgstt return warehouse site. We reserve the right to amend this policy at any time at our discretion.
All sales of personalized items are final sale and not eligible for return or exchange.
What is your Limited Lifetime Warranty Policy?
Please note that our luggage (Carry-On & Check-In) have its own Limited Lifetime Luggage Warranty. Please view the details and qualifications of this policy here.
How long does it take to process a refund?
Refund will be issued back to your original method of payment and may take up to 10 business days to process. Please contact your bank or credit card company for more information regarding refunds. If you still have not received your refund, please contact us at lahcuw@gmail.com.
Customer Service hours: 9am-5pm PST, Monday-Friday (excluding US holidays).
All transactions made through the site are subject to Fgstt’ return policy in effect at the time of purchase.
If you have any questions, please contact us: lahcuw@gmail.com | +1 803-553-5480
